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Customer Service

Customer Service

Shipping & Delivery
Privacy & Security
Returns & Replacements
Ordering
Payment, Pricing & Promotions
Viewing Orders
Updating Account Information

Shipping & Delivery: We guarantee next day shipping for all orders. Orders will be shipped through UPS to the location of the delivery address. All of our shipping options are available in the shopping cart. Please contact us via on line web form if you have any questions about our shipping and delivery policy. We ship to US addresses only.
Privacy & Security: Rawhide Coffee LLC respects your privacy. Our goal is to provide you with a personalized Internet experience that delivers the information, resources, and services that are most relevant and helpful to you. Upon submitting a form, we may ask you for your name, e-mail address, and some other personal information. Upon visiting our site, you disclose certain information about yourself automatically, such as your Internet [Protocol] (IP) address, the time of your visit, and the referring location. We collect certain information from and about users in a number of ways, including web server logs and cookies. Cookies are small pieces of information that are sent to your browser from a web server and stored on your computer's hard drive. They help us better understand how our site is used to improve the performance of our site for our users. The privacy and protection of your personal information is vitally important to us. Rawhide Coffee LLC does not make personal information available to any third parties without your permission. Although we try to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes. If you feel that this site is not following its stated information policy, you may contact us via web form. We welcome any questions or comments you have.
Returns & Replacements: Rawhide Coffee LLC guarantees satisfaction. Please contact us with any problems or concerns.
Ordering: All orders for Rawhide Coffee LLC must be placed online. Orders can be placed as either a guest user or with an account. In order to establish an account, click Account at the top and follow the necessary steps to create your account. This will allow you to view your entire order history. Anyone that decides to use the guest checkout system may not have a permanent record of their transaction history. We do not guarantee that guest purchase data will be stored for future usage. All orders transacted through the website are subject to the terms and conditions of the Magneto e-commerce platform.
Payment, Pricing & Promotions: Rawhide Coffee LLC is an online retailer, and can be found in stores. We only accept major credit cards. We do not accept checks, money orders or cash payments online. All electronic credit card orders will be processed at the time of shipping. We will place a hold on the credit card immediately upon receiving the order. Unless otherwise noted, the prices listed on our site are current and valid. Promotions are limited and may only be used within the specific time period allotted. After any promotional time period ends, there will be no additional sales at that promotional price, unless otherwise noted. Secondary sales after the promotional time period will be offered at current online prices. Taxes may occur.
Viewing Orders: In order to view information about your order, you must have your Order ID, Last Name and Email Address or Billing Zip Code. Input these pieces of information into the Order Form here,
to view your order information. This includes your payment invoice, as well as billing and shipping methods. For viewing your entire order history, you must have a registered account with Rawhide Coffee LLC. Click Log-in at the top of the screen and follow the directions for creating your account. This will allow you to look up information for all of the orders you place during the duration of your account.
Updating Account Information: It is your responsibility to keep your account information up to date. Rawhide Coffee LLC is not responsible for any issues with billing or shipping that arise due to the presence of incorrect information. Please be sure to update the billing and shipping information that is tied to your account if and when it changes. It is very important to double check each and every time you place an order to make sure that all of your information listed is accurate. Being diligent with updating your account information will help us make sure to avoid any issues or delays with the billing, shipping and delivery of your order.